Wronged on a flight?make it official.
Free to check in 3 minutes. See if you could claim up to $4,700 for a lost bag, or $2,150 for a bumped flight*.
Free to check in 3 minutes. See if you could claim up to $4,700 for a lost bag, or $2,150 for a bumped flight*.
Passenger-rights coverage we track
U.S. passengers had a flight delayed or canceled in 2024.
filed a complaint. Fewer than 1 in 2,600.
in refunds the U.S. DOT forced airlines to return since 2021.
That $3 billion is only what regulators clawed back. An estimated $400M+† in refunds goes unclaimed every year. Be the one who makes it official.
Sources: U.S. DOT / BTS & PIRG (full-year 2024); DOT refunds returned to consumers, 2021–2024.
Three steps to make an airline answer. The hard one is ours.
Tell us what happened. Row30 checks what the airline owes you in about 2 minutes. Free.
We turn it into a formal complaint and file it through the one channel airlines must answer.
If the airline owes you, you keep 100% of it, up to $2,150*. No commission, ever.
Airlines run out the clock with holds and form letters, betting you'll give up. Row30 files the one complaint they're required to answer.
Make them answerEnter your route and see what you can file for. Free, about 2 minutes.
Claim agencies pocket up to a third of whatever you win. Row30 charges one flat fee, so every dollar the airline pays you stays in your pocket.
Everyone else, on that $600
Claim agencies
after ~35% cut
≈ $390
Travel agents
not a claims route
—
On your own
if you pull it off
$600
“Up to a third” reflects published claim-agency terms (AirHelp, AirAdvisor, Flightright, 2026). A dash = not that route. No service, including Row30, can guarantee an airline pays compensation.
Airlines are on the hook for the bags they lose, damage, or delay, and you keep every cent. Even a badly delayed bag makes your checked-bag fee refundable, yet an estimated $19M in bag fees goes unclaimed every year†.
File a baggage claimNo EU flight required. No minimum delay. Every complaint counts on the airline’s federal record, including the ones claim companies won’t touch because there’s no payout to skim.
Amounts and refund rights are set by U.S. DOT rules (14 CFR Parts 250, 259 & the 2024 refund rule). Whether any apply depends on your situation. Row30 files your complaint; it can’t guarantee an outcome.
We write it, file it with the DOT, and track every deadline. No lawyers, no percentage, no catch.
One flat fee. Whatever the airline pays you, every cent is yours.
Start my complaintFree to check first. No card needed.
The free guide breaks down your US passenger rights for delays, cancellations, bumping, and bags, all in plain English.
The moment we file, your case goes live. Every deadline, every escalation, every word the airline sends back. It all lands in the app the second it happens.
Get the app
Free with any filing · iOS & Android coming soon
Asked by people having a very bad travel day. No legalese, no upsells.
Yes. The U.S. Department of Transportation runs an official channel for airline complaints, and federal rule 14 CFR § 259.7 requires airlines to acknowledge complaints within 30 days and answer them in writing within 60. Row30 prepares your complaint properly and files it on your behalf, with your signed authorization every time.
No. Filing a complaint is a legal right, and airlines handle thousands of them, and there is no blacklist for people who complain. What changes is that your complaint becomes part of the airline’s federal record instead of disappearing into a customer-service queue.
A professionally written formal complaint, filed directly with the U.S. Department of Transportation so it lands on the federal record from day one, a tracked 30/60-day response clock, and every airline response relayed to your inbox word for word. You can watch it all happen in your case tracker.
Federal rules set real numbers: up to $2,150 if you were involuntarily bumped, up to $4,700 for a lost or damaged bag, and a cash refund, not a voucher, when a flight is canceled or significantly delayed. Whether any of that applies depends on your situation, so nobody can honestly guarantee an amount, and we won’t pretend to. If the airline pays you anything, you keep 100% of it, and we never take a cut. What we guarantee is that your complaint gets filed and the airline has to answer it.
No. Row30 is not a law firm and doesn’t give legal advice. We’re a filing service: we turn your story into a proper formal complaint and file it with the U.S. Department of Transportation on your behalf.
About 3 minutes of your time, on your phone. Our system files your complaint with the U.S. DOT right away, and the Department forwards it to the airline. Then the clock starts: 30 days to acknowledge, 60 to respond in writing.
We guarantee your complaint gets filed, or you get your money back. Filing is automated and effectively immediate, so it happens the moment you sign. If for any reason your complaint isn’t filed within 72 hours of your e-signature, you’re eligible for a full refund. We can’t guarantee what the airline pays, only that your complaint is filed and they have to answer it.
Row 30 is the last row: overbooked, delayed, last to board, first to get bumped. That's who we built this for. Flat fee, federal muscle, and you keep every cent the airline pays. We just make them answer.
