Tell us what happened — free. When you’re ready, Row30 files your federal complaint and puts your case in front of the airline’s legal team.
3 minutes on your phone · No payment to start
Airlines are legally required to respond to DOT complaints within 60 days. We make sure they do.
Start free. Escalate only when — and if — you want to.
Free to write. You'll choose your filing at the end.
Free to write. You'll choose your filing at the end.
These aren’t goodwill vouchers. Every figure below is set by DOT rule for U.S. domestic flights.
Cancelled a flight? Airlines owe a full CASH refund — not a voucher — if you decline the rebook.
Set by 14 CFR §254 for mishandled checked baggage on domestic flights. Effective January 2025.
Cash — not vouchers — for anyone bumped from an oversold flight with a 2+ hour arrival delay. Effective January 2025.
Set by federal rule. Most passengers never claim it.
From the day we file with the DOT, you get a real clock and real milestones — not silence.
DOT complaint prepared — one click to file. Airline complaint letter ready to submit.
If no response yet, we send the airline a follow-up citing the DOT filing.
Formal escalation notice referencing the FAA record if one exists.
Last written notice before we route your case to our legal partner.
Case handed to legal partner. DOT deadline reached.
“My daughter’s high-school graduation. I watched it on a 4-inch phone screen from a Delta terminal. DL 1323 was diverted 400 miles and held on the tarmac for hours. Delta offered me $75 in miles.”