Airline data

JetBlue Airways performance scorecard

In 2024, JetBlue spent $2.62M on federal lobbying while collecting $669.0M in baggage and change fees — $255.0 in fees for every lobbying dollar.

We hold 143 validated statistics for JetBlue Airways, covering 2000 to 2026-07. The 52 most recent in each category are below.

What this does not meanThis carrier’s figures span 1 January 2018, when the DOT changed both which airlines must report (from 1% to half of one percent of domestic scheduled passenger revenue) and how flights are attributed (from the operating carrier to the marketing carrier). Figures either side of that date describe different populations of flights, so they are listed by year rather than drawn as one trend.

Lobbying and political spending

In 2024, JetBlue reported $-0.8B net income while scoring 59.1/100 on the Row30 Misery Index (rank #3 most miserable).
2024audited 10-K figures (complete population)
Holding-company level income.
In 2024, JetBlue scored 50.1/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #5.
2024composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2024, JetBlue spent $2.62M on federal lobbying while collecting $669.0M in baggage and change fees — $255.0 in fees for every lobbying dollar.
2024complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).
In 2023, JetBlue scored 50.8/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #4.
2023composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2023, JetBlue reported $-0.31B net income while scoring 74.6/100 on the Row30 Misery Index (rank #2 most miserable).
2023audited 10-K figures (complete population)
Holding-company level income.
In 2023, JetBlue spent $3.47M on federal lobbying while collecting $686.0M in baggage and change fees — $198.0 in fees for every lobbying dollar.
2023complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).
In 2022, JetBlue reported $-0.36B net income while scoring 79.9/100 on the Row30 Misery Index (rank #1 most miserable).
2022audited 10-K figures (complete population)
Holding-company level income.
In 2022, JetBlue scored 60.6/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #4.
2022composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2022, JetBlue spent $2.36M on federal lobbying while collecting $689.0M in baggage and change fees — $292.0 in fees for every lobbying dollar.
2022complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).
In 2021, JetBlue reported $-0.18B net income while scoring 69.5/100 on the Row30 Misery Index (rank #2 most miserable).
2021audited 10-K figures (complete population)
Holding-company level income.
In 2021, JetBlue scored 79.6/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #2.
2021composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2021, JetBlue spent $4.05M on federal lobbying while collecting $562.0M in baggage and change fees — $139.0 in fees for every lobbying dollar.
2021complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).

Baggage and change fees

In 2024, JetBlue Airways collected $22.77 per passenger in baggage + change fees ($669.0M total across 29.4M passengers).
2024complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2023, JetBlue Airways collected $21.31 per passenger in baggage + change fees ($686.0M total across 32.2M passengers).
2023complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2022, JetBlue Airways collected $22.58 per passenger in baggage + change fees ($689.0M total across 30.5M passengers).
2022complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2021, JetBlue Airways collected $24.51 per passenger in baggage + change fees ($562.0M total across 22.9M passengers).
2021complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2020, JetBlue Airways collected $22.32 per passenger in baggage + change fees ($248.0M total across 11.1M passengers).
2020complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2019, JetBlue Airways collected $16.49 per passenger in baggage + change fees ($557.0M total across 33.8M passengers).
2019complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2018, JetBlue Airways collected $14.16 per passenger in baggage + change fees ($481.0M total across 34.0M passengers).
2018complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2017, JetBlue Airways collected $13.14 per passenger in baggage + change fees ($426.0M total across 32.4M passengers).
2017complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2016, JetBlue Airways collected $11.9 per passenger in baggage + change fees ($372.0M total across 31.2M passengers).
2016complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2015, JetBlue Airways collected $10.45 per passenger in baggage + change fees ($301.0M total across 28.8M passengers).
2015complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2014, JetBlue Airways collected $9.02 per passenger in baggage + change fees ($239.0M total across 26.5M passengers).
2014complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2013, JetBlue Airways collected $8.54 per passenger in baggage + change fees ($221.0M total across 25.9M passengers).
2013complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).

Cancellations and delays

In 2024, JetBlue cancelled 1.55% of its 240282 tracked flights (95% CI ±0.049 pts), ranking 9 of 15 carriers for cancellations.
2024n=240282 flights; binomial 95% CI ±0.049 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2024, 25.6% of JetBlue flights arrived 15+ minutes late (n=240282 flights).
2024n=240282 flights
Reporting carriers only.
In 2023, JetBlue cancelled 2.1% of its 274852 tracked flights (95% CI ±0.054 pts), ranking 4 of 15 carriers for cancellations.
2023n=274852 flights; binomial 95% CI ±0.054 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2023, 31.3% of JetBlue flights arrived 15+ minutes late (n=274852 flights).
2023n=274852 flights
Reporting carriers only.
In 2022, JetBlue cancelled 3.74% of its 273058 tracked flights (95% CI ±0.071 pts), ranking 2 of 17 carriers for cancellations.
2022n=273058 flights; binomial 95% CI ±0.071 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2022, 32.7% of JetBlue flights arrived 15+ minutes late (n=273058 flights).
2022n=273058 flights
Reporting carriers only.
In 2021, 26.3% of JetBlue flights arrived 15+ minutes late (n=202702 flights).
2021n=202702 flights
Reporting carriers only.
In 2021, JetBlue cancelled 1.63% of its 202702 tracked flights (95% CI ±0.055 pts), ranking 11 of 17 carriers for cancellations.
2021n=202702 flights; binomial 95% CI ±0.055 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2020, 12.7% of JetBlue flights arrived 15+ minutes late (n=144163 flights).
2020n=144163 flights
Reporting carriers only.
In 2020, JetBlue cancelled 5.54% of its 144163 tracked flights (95% CI ±0.118 pts), ranking 7 of 16 carriers for cancellations.
2020n=144163 flights; binomial 95% CI ±0.118 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2019, JetBlue cancelled 1.27% of its 297411 tracked flights (95% CI ±0.04 pts), ranking 11 of 16 carriers for cancellations.
2019n=297411 flights; binomial 95% CI ±0.04 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2019, 25.3% of JetBlue flights arrived 15+ minutes late (n=297411 flights).
2019n=297411 flights
Reporting carriers only.

Report card

The 2024 Row30 Airline Report Card grades JetBlue D (48.4/100): reliability 30.7, baggage 76.9, fees 37.5.
2024composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2023 Row30 Airline Report Card grades JetBlue F (32.1/100): reliability 2.8, baggage 43.9, fees 49.6.
2023composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2022 Row30 Airline Report Card grades JetBlue F (25.6/100): reliability 1.4, baggage 27.7, fees 47.6.
2022composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2021 Row30 Airline Report Card grades JetBlue D (47.4/100): reliability 25.1, baggage 49.2, fees 18.3.
2021composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2020 Row30 Airline Report Card grades JetBlue D (41.7/100): reliability 62.5, baggage 38.9, fees 23.8.
2020composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2019 Row30 Airline Report Card grades JetBlue F (33.6/100): reliability 18.7, baggage 43.3, fees 38.8.
2019composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2018 Row30 Airline Report Card grades JetBlue F (27.8/100): reliability 8.1, baggage n/a, fees 47.4.
2018composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2017 Row30 Airline Report Card grades JetBlue F (26.7/100): reliability 5.1, baggage n/a, fees 48.2.
2017composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2016 Row30 Airline Report Card grades JetBlue F (32.8/100): reliability 12.9, baggage n/a, fees 52.8.
2016composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2015 Row30 Airline Report Card grades JetBlue F (39.0/100): reliability 26.6, baggage n/a, fees 51.4.
2015composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2014 Row30 Airline Report Card grades JetBlue F (32.6/100): reliability 16.5, baggage n/a, fees 48.7.
2014composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2013 Row30 Airline Report Card grades JetBlue F (38.1/100): reliability 21.9, baggage n/a, fees 54.4.
2013composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.

Public attention

As of 2026-07, 37.4% of Google's own autocomplete suggestions about JetBlue are negative (43 of 115) — including "does jetblue cancel flights often".
2026-07census of returned suggestions at snapshot date
Suggestions vary by time and geography; editorial/research use with as-of date.
In 2021-12, JetBlue drew 0.87x its normal Wikipedia attention (35888 views) with press tone -4.157 across 4728 articles, while cancelling 4.33% of flights.
2021-12attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).
In 2021-08, JetBlue drew 1.09x its normal Wikipedia attention (44791 views) with press tone -3.008 across 1363 articles, while cancelling 2.1% of flights.
2021-08attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).

Denied boarding

In 2021, JetBlue Airways involuntarily denied boarding to 43 passengers (0.023 per 10,000 boarded), paying $962683 in compensation.
2021complete DOT-reported population

What this scorecard does not tell you

Cancellation and delay rates are not directly comparable between carriers. Route networks differ, and so does the weather they fly through.
An average delay figure is computed across delayed flights only, so a carrier that cancels its worst flights can look better on that measure. Read any delay average next to the cancellation rate.
Regional flights sold under this airline’s code may be operated by a different carrier. Since 2018 they are attributed to the marketing carrier, which is the code on your ticket.
These are counts and rates, not explanations. We have not tested why any figure moved.

Nothing here tells you what you are owed. That depends on the rule for your situation, which is on the passenger rights pages.

Row30 provides data journalism and education, not legal advice. We are not a law firm and do not represent passengers in legal proceedings. For advice about your own situation, consult an attorney.

Source: Google autocomplete suggestions as of 2026-07, collected and classified by Row30.

Source: Row30 Airline Report Card, computed from U.S. DOT BTS data (On-Time, Form 41, baggage, denied boarding).

Source: U.S. DOT Air Travel Consumer Report denied boarding data; analysis by Row30.

Source: U.S. DOT Bureau of Transportation Statistics, Airline On-Time Performance; analysis by Row30.

Source: U.S. DOT Form 41 financials via Bureau of Transportation Statistics; analysis by Row30.

Sources: SEC EDGAR company filings; U.S. DOT BTS; analysis by Row30.

Sources: U.S. Senate LDA; U.S. DOT Form 41 + On-Time Performance via BTS; analysis by Row30.

Sources: U.S. Senate Lobbying Disclosure Act database; U.S. DOT Form 41 via BTS; analysis by Row30.

Sources: Wikimedia pageviews; GDELT Project; U.S. DOT BTS; analysis by Row30.