Row30 is not a law firm.

• We file your complaint through the federal channel. You give us the facts, you sign an authorization, and we submit the complaint to the airline and the Department of Transportation on your behalf. Airlines are required to respond in writing.
• We tell you what the rules say. We quote the regulation, cite it, link it, and show when it last changed. You can check every word of it against the primary source.
• We publish data on how often things go wrong. Cancellations, delays, denied boarding, fees and lobbying, computed from federal datasets and validated before publication.

• We do not give legal advice. We will not tell you what you should do, what your case is worth, or how to plead. Those are legal judgments about your specific situation, and they require a lawyer.
• We do not represent you. Using Row30 creates no attorney-client relationship, and nothing you tell us is protected by attorney-client privilege. We are not your lawyers and cannot become them.
• We do not appear in legal proceedings. We file administrative complaints. We do not go to court, we do not negotiate settlements on your behalf, and we do not act for you in arbitration.
• We do not promise an outcome. No service can guarantee that an airline pays, and any service telling you otherwise is telling you something it cannot know. We will not attach a dollar figure to your situation.
• We do not claim to replace a lawyer. This is worth stating plainly, because it is the claim regulators actually act on. The Federal Trade Commission has brought an enforcement action against a company for advertising an automated service as a substitute for a lawyer without evidence it worked. We make no such claim.

The distinction sounds like hair-splitting and is not. “The rule provides that a cancelled flight entitles you to a refund of the fare” is information: it is what the regulation says, and it is true whoever reads it. “You should refuse the voucher and demand a refund” is advice: it is a judgment about your situation, and getting it wrong could cost you.

We stay on the first side of that line deliberately, and our writing rules enforce it. Every page here says what the rule provides or what courts have held. None of them tell you what to do.

Our free check reads your situation against the federal rules and tells you whether a rule appears to apply. It is a screen, not a determination, and it does not tell you what you will be paid. It cannot: the amount depends on your fare, the length of the delay, and facts the airline holds.

That is also why you will not see us put a dollar figure on your individual result. Where we show a number anywhere on this site it is a federal maximum or a published statistic, labelled as such, with its source. The reasoning behind every figure we use is on the methodology page.

You pay a flat fee for the filing, and you keep whatever the airline pays. We take no percentage of any compensation, and we take no money from airlines.

Being straight about the incentive: we make money when passengers file, which gives us a reason to make airline performance look worse than it is. The statistical rules on our editorial guidelines page exist to remove our discretion in exactly the places where that incentive would bite.

Questions about any of this: get in touch. The terms that govern using Row30 are at /terms, and the per-complaint authorization is explained at /authorization.